Privacy Policy

Who are we?

We are Verano Financial Planning Ltd, an Appointed Representative of New Leaf Distribution Ltd, which is authorised and regulated by the Financial Conduct Authority.

We provide financial planning solutions and advice through experienced and qualified advisers based in the UK.

Currently, Verano Financial Planning Ltd and New Leaf Distribution Ltd jointly determine the purposes and means of processing personal client data relating to giving advice. This means we are joint data controllers for these core advice-giving activities and are therefore responsible for managing this client data and ensuring compliance.

However, Verano Financial Planning Ltd is solely responsible for some activities, for example any direct marketing that we undertake.

What is this privacy statement about?

To supply our customers with our services, we need to use information about you, and some of that may be personal or private. For example, we may need to know your name and address, details of how you would like to be contacted, such as your mobile phone number, or how you would like to pay for the services we provide to you.

As we do this, we would like you to take some time to read this privacy statement. It explains what information we might collect about you, why we collect it, what we may use it for and who we may give it to. We also explain your rights in relation to your information and how we look after it while we have it.

What information do we collect about you?

The information we collect about you may vary according to the service we provide. Typically, we need details such as:

  • Your name and address, so we know who you are and what services you need from us.
  • Your contact details, such as your telephone number or email address, so we can keep in touch with you about our services.
  • Your bank account or other financial details, so we can manage payment for our services.

If you are receiving financial services advice, we will need to know more about your current position. This might include information regarding:

  • Your employment.
  • Your income and expenditure.
  • Your assets and liabilities.
  • Your existing pensions, investments, savings and insurance arrangements.
  • Your financial objectives and priorities.

Some financial services products or recommendations may require us to collect information about your health and lifestyle.

We only collect information about you that we need to ensure you receive the best service from us. We respect your privacy and try to minimise the information we collect.

How do we collect information about you?

We prefer to collect the information we need directly from you. That way, you know what we have, and we can be confident that you have provided us with accurate and up-to-date information.

We will usually collect information:

  • When you complete our fact-find and discussion document.
  • When you contact us for any reason.
  • When you complete an online form.
  • When you interact with us through the client portal.
  • When you complete a survey.
  • When you complete an application form.
  • During meetings, telephone conversations and other communications with us.

What do we do with the information we collect about you?

We use your information in various ways, including to:

  • Meet the purposes for which you provided your information.
  • Provide you with the services you want.
  • Let you know about products or services that we believe may be beneficial to you.
  • Prevent fraud, money laundering and other financial crime.
  • Confirm your identity.
  • Undertake credit scoring, credit assessment and credit management, where applicable.
  • Keep our records accurate and up to date.
  • Comply with any legal or regulatory obligations that apply to us.

Who do we share your information with?

We appreciate that you have provided your information to us and may not want us to share it with other people or organisations. However, sometimes it is necessary for us to do so.

We only share your information where we are permitted or required to do so by law, or where you have asked us to do so. We may share your information with, for example:

  • Members of your family, your associates or someone who represents you, where you have asked us to do so.
  • Our employees and representatives who provide services to you.
  • New Leaf Distribution Ltd, our Principal firm.
  • Carefully selected organisations and specialists who help us provide services to you.
  • Financial product and service providers with whom we arrange or administer business on your behalf.
  • Credit reference and fraud prevention agencies, where required to help us prevent and detect fraud as part of our due diligence process.
  • Any person, organisation, professional adviser, public authority or regulator where we are required to share information because of a court order, regulatory responsibility, legal duty or statutory obligation.

We are careful to minimise such sharing.

Although we are a UK company, we may sometimes share your information with an organisation located outside the UK. Such organisations may also be located outside Europe. We will only do so where we are permitted to by law.

Whenever we share your information, we do everything we reasonably can to ensure it is protected from misuse or loss.

How do we look after and secure your information?

When we use information about you, we take all reasonable steps to do so fairly and lawfully.

We provide information about how we use your personal information wherever we can.

We never use information about you unless it is lawful for us to do so and we have a clearly defined need or purpose.

When we collect information about you, we ensure that we minimise what we collect. We try not to keep your information for longer than we need it. We ensure that the records we hold about you are managed properly and deleted promptly and securely when we no longer need them.

We make every effort to uphold your rights in relation to your personal information, as detailed below.

We take appropriate care to secure the information we hold about you. We use technical security measures such as passwords and encryption. We also have policies and procedures to help ensure your information is only available to the people who need to see it to perform their duties, and that those people receive appropriate training.

We also establish appropriate procedures and contracts to extend these protections to any other person or organisation to whom we may need to provide your information.

In everything we do with your information, we try to be fair, lawful and open. We take our obligations towards your privacy and the protection of the information we hold about you seriously.

What are cookies and how does Verano Financial Planning Ltd use them?

A cookie is a small piece of information stored on your computer or device by your web browser when you visit a website.

Cookies may be used to ensure that the website operates correctly and securely. We may also use cookies and similar technologies to understand how visitors use our website and to help us improve its content and performance.

Most browsers accept cookies automatically, but you can usually alter your browser settings to prevent or restrict their use. If you choose not to accept certain cookies, you may not be able to use some features of our website.

Verano Financial Planning Ltd may analyse website traffic through the use of internet protocol addresses, cookies and similar technologies. Where cookies are not necessary for the operation or security of the website, they will only be used in accordance with the choices you make through our cookie controls.

Third parties that provide website content, functionality or analytics services may also use cookies on our website. We recommend that you read the privacy notices of any relevant third party for information about how it processes personal information.

Further details about the cookies used on our website, including their purposes and how long they remain on your device, will be provided through our website’s cookie controls or cookie notice.

Other information regarding our website

Our website uses Secure Socket Layer technology, commonly referred to as SSL. SSL is a security technology that encrypts information entered or transmitted through the website. Encryption means that information is encoded so that it cannot be read until it is decoded by the intended recipient.

No transmission of information over the internet can ever be entirely secure. While we do our best to protect your personal information, we cannot guarantee the security of information transmitted over the internet, and you should be aware of this when using our website.

Our website may contain links to other websites. If you follow a link to another website, please note that it will have its own terms and conditions and privacy policies. We cannot accept responsibility for the content of other websites or for how they process your information. This privacy statement applies only to our website.

Our website is available at https://veranofinancial.co.uk/.

By email and telephone

If you have contacted us by email, or provided us with an email address, we may use that address to contact you when we need to.

You should be aware that information sent by email could be deliberately or accidentally intercepted or corrupted.

While we make every effort to ensure that emails we send are free from viruses, this cannot be guaranteed. We recommend that you scan emails and attachments using appropriate and regularly updated virus-checking software. You should also avoid sending personal or sensitive information to us from unsecured or public Wi-Fi networks, such as those available in coffee shops, to reduce the risk of your communications being intercepted.

Where you are receiving financial advice, we encourage you to use our client portal, which provides a secure space for sharing personal information and documentation with your financial adviser.

If you have given us your telephone number, whether a landline or mobile number, we may use it to contact you when necessary, including by sending text messages.

Please let us know if your telephone number or email address changes so that we can keep our records up to date.

Your rights

UK data protection law gives you certain rights in relation to your personal information. We take all reasonable steps to enable you to exercise those rights.

You have the right to see the personal information we hold about you

We will handle routine enquiries as part of our usual customer service. If you want to see more of the information we hold about you, you can make a data subject access request.

You can write to our Principal at:

Privacy Officer
New Leaf Distribution Ltd
165–167 High Street
Rayleigh
Essex
SS6 7QA

You can also contact Verano Financial Planning Ltd using the contact details provided below.

To ensure that we only provide your information to you, and not to someone else, we may need to ask you to provide information or identification that allows us to confirm your identity.

Once we receive your request and any necessary clarification or identification, we will respond as soon as we can and normally within one calendar month.

You have the right to object to how we use your information

In certain circumstances, you can object to us using your personal information. This may include situations where you believe our use of your information is causing you substantial and unwarranted damage or distress.

You can write to us and ask us to stop using your information in that way. We will consider your request and explain the outcome to you.

You have the right to have your information corrected

We take all reasonable steps to ensure that the information we hold about you is accurate and up to date.

If you believe that information we hold about you is inaccurate or incomplete, please tell us as soon as possible and we will take appropriate steps to correct it.

You have the right to restrict how your information is used

In certain circumstances, you may ask us to restrict the way we use your personal information, for example while we consider a request to correct information you believe is inaccurate.

You may have the right to have your information deleted

In certain circumstances, you may ask us to delete personal information we hold about you. This right does not apply in every situation, including where we are required to retain information to comply with legal or regulatory obligations.

You may have the right to data portability

In certain circumstances, you may ask us to provide personal information you have given us in a structured, commonly used and machine-readable format, or to transfer it to another organisation.

You have rights relating to automated decision-making

You may have rights where a decision that has a significant effect on you is made solely through automated processing, without human involvement.

Exercising your rights

Some of these rights only apply in particular circumstances. We will explain whether a particular right applies when we respond to your request.

You will not normally need to pay a charge to exercise your rights. However, the law permits a reasonable charge or refusal in certain limited circumstances.

The ICO’s current guidance recognises rights of access, rectification, erasure, restriction, data portability and objection, together with rights concerning automated decision-making and profiling. [ico.org.uk]

You have the right to stop us marketing directly to you

If you have received financial advice from one of our advisers, we may wish to keep you informed about products, services, events or information that we believe may be beneficial to you as part of our ongoing service.

We may also invite you to receive newsletters and other communications from Verano Financial Planning Ltd.

Where your permission is required, we will only send such communications if you have asked or agreed to receive them. You may withdraw your permission or change your communication preferences at any time.

Whenever we contact you with marketing material, we will provide an opportunity to opt out of receiving further communications of that nature.

If you do not want to receive such communications, or wish to change your preferences, you can contact us using the details below:

Telephone: 07349 958 951

Address:

Verano Financial Planning Ltd
1 Ruthvenmill View
Huntingtowerfield
Perth
PH1 3JL

Email: greg@veranofinancial.co.uk

We will not send marketing communications by telephone where this would conflict with your registration with the Telephone Preference Service, or by post where this would conflict with your registration with the Mailing Preference Service.

Please note that you may still receive non-personalised marketing material through your letterbox.

Verano Financial Planning Ltd, New Leaf Distribution Ltd and data protection

The UK General Data Protection Regulation and Data Protection Act 2018 govern how we may use your personal information.

Verano Financial Planning Ltd and New Leaf Distribution Ltd are registered with the Information Commissioner’s Office.

You can find our registration details here:

  • Verano Financial Planning Ltd, registration reference ZC234373.
  • New Leaf Distribution Ltd, registration reference Z9666060.

You can obtain further information from the Information Commissioner’s Office at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available on the ICO website: https://ico.org.uk/.

Contacting us about your information

If you have a question about this privacy statement, want to exercise one of your rights or want to raise a concern about how we use your information, please contact:

Verano Financial Planning Ltd
1 Ruthvenmill View
Huntingtowerfield
Perth
PH1 3JL

Telephone: 07349 958 951
Email: greg@veranofinancial.co.uk

You may also contact:

Privacy Officer
New Leaf Distribution Ltd
165–167 High Street
Rayleigh
Essex
SS6 7QA

If you remain unhappy with how your personal information has been handled, you may have the right to complain to the Information Commissioner’s Office.

Changes to this statement

From time to time, we may amend this privacy statement to reflect changes in the law, guidance from the Information Commissioner’s Office, our experience of handling personal information, changes to the services we provide or other legitimate reasons.

We will publish the amended privacy statement on our website. We therefore suggest that you check our online privacy statement from time to time to ensure you are aware of the latest version.

Last updated: September 2026

Scan the code